Just Engines Online Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Just Engines Online Ltd
Unit 3 Shearstock Estate Shearstock Shaftesbury SP7 9PT United Kingdom
Phone: 01747 835817
Email: support [at] justengines [dot] co [dot] uk
VAT Registration Number 107180346
Registered in England 07489599
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Occasionally we send out emails with details of new products and promotional offers, if you do NOT wish to receive these emails please tell us during the checkout process.
|Shipping And Handling Minimum order value, including postage, packing and VAT is £6.00.|
The final total for shipping and handling will be calculated after you have added your address and destination country.
UK First Class, Royal Mail normally delivers next working day, insured to a value of £20.
UK First Class Signed For, Royal Mail normally delivers next working day, signature required, insured to a value of £50.
UK Special Delivery Next Day, Royal Mail delivers next working day by 1pm, signature required, insured to a maximum value of £500. Please note restrictions do apply, please see Royal Mail.
Europe / World Airmail, Please note that no tracking number and no insurance is avaliable with this service.
Europe / World Signed For Airmail, signature required, insured to a value of £50.
Europe / World Signed For Airmail, signature required, with additional insurance to a maximum value of £500.
|Delivery Schedule We will despatch your order as soon as possible, most orders are despatched the same day. If there is going to be a delay we will try and let you know as quickly as we can. UK orders should be received in 1 or 2 business days. International orders are generally received in under 7 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. The shopping cart shows prices with the VAT broken out this is added back to the total.|
If you live outside of the EU the 20% VAT(tax) will not be charged. You may need to pay import duty.
Prices are in pounds Stirling.
|Credit Card Security When the order is placed at our website, credit card numbers are stored at our card servicing company we do not have direct access to card information.|
|Guarantee All of our products carry guarantees from manufacturers, the information relating the guarantee can normally be found in the product - in the case of engines it is generally in the instructions sheets. We at Just Engines Online Ltd are committed to Customer Service and to the quality of the products we sell. We will always repair or replace faulty goods where we are the importer and responsible for the warranty. In situations where the warranty is given by a third party, for example Ripmax Ltd in the case of OS engines, we will return the item to them and ask them to repair or replace the item for you.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01747 835817 (International +44 01747 835817) or fax us on or write to us at Unit 3 Shearstock Estate Shearstock Shaftesbury SP7 9PT United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy If you wish to change your mind and return your goods for exchange or refund, you must tell us in writing within 7 days of receipt of the goods - You can do this by email. It is your responsibility to ensure that the goods are returned in 'as new' condition in undamaged packaging and to pay the return postage. Specially made 'custom items' such as manifolds and silencers are expressly excluded and are only returnable if faulty or not made to specification. Special order engines or spare parts that are ordered in specially for you are also non-returnable unless faulty. |
If you do unfortunately receive faulty goods, or we make a mistake, please contact us and we will do our best to sort everything out for you as quickly as possible.