Ordering from within the UK

How long will my items take to arrive?
If you have selected First Class or First Class recorded this normally is next day but it is not guaranteed. Special Delivery is a next day tracked service.
What happens if my item goes missing?
We will try to resolve this as quickly as possible. It is always worth trying the Post office first as they may have attempted a delivery and the card has gone missing. If it was a First or First recorded service then we will need to leave it for two weeks or so before taking action.
Can I have my item delivered on Saturday?
The Royal Mail delivers on Saturday. If something is essential then please call and we can arrange a Saturday guarantee. There will be an extra charge for this service.
I was entering my card details and was asked for a password what was this?
This is called 3D secure, this is controlled by your Bank. You will have set up an extra password at some point. Any problems please contact you bank or card company.
Can I Pay by Cheque?
Yes you may, please call and check the total including shipping. We reserve the right to add an extra charge for payment by cheques.
Can I Pay by Pay Pal?
Yes just select Paypal from the drop down menu after you have entered your address details.
Can I call and collect my order?
Yes. Please call in advance to let us know you are coming.

Ordering from outside of the UK

Do you ship to my country?
We do ship Worldwide. If you just add the desired items to cart and then input your address the checkout will calculate your shipping. If you are outside of the European Union the 20% Vat will be deducted.
How long will my order take to arrive?
Items normally arrive within seven working days. This may vary due to customs and local delivery issues.
How can I know how much I will pay in my currency?
Our prices are in GB pounds and you card will be charged in pounds the final exchange will be down to your bank or card company. If in doubt contact your bank.
Do I have to pay VAT?
If your order is to be shipped to an EU country yes. If your address is outside of the EU then the VAT will be deducted at the checkout. If you have a valid EU VAT number you can input this and subject to checks we can deduct the VAT.
Will I have to pay customs charges?
If you are outside of the EU you might have to pay some import duty. Please check with your local customs.
Will I have any come back if things go wrong?
We have a global reputation for service and will try and honour guarantees where ever you are. In addition if you are ordering from the EU you will have certain legal rights. See our terms and conditions.


Order Line: Tel: 01747 835817 - 8.30 to 12.30 and 1.00 to 4.00 Mon to Fri.

For further information, pricing, or if you just can't see what you need, please ring us as above or Email us at support@justengines.co.uk